**COLD WEATHER & LOW LIGHT SERVICE**


To our valued customer,


We hope you are having a wonderful start to the holiday season! While the holidays bring joy, they also bring potential colder temperatures and fewer hours of daylight. That is why we thought this would be a good time to review service procedures for the coming months. 


While we do run service all year, there are circumstances in which mother nature just won't let us work. Here are the guidelines for operation as a reference.


COLD WEATHER


** WE DO NOT OPERATE IN TEMPERATURES BELOW 30°F **
* If the forecast shows a high temperature of 30°F or below 24 hours prior to service, cleanings will be canceled for the upcoming day.
   * All affected customers will be notified by email that the service has been canceled. Along with a new potential service date(weather permitting).
   * Cancellation notices are planned to go out the day prior to service so that you can bring your cans in on trash day, if not getting cleaned.
      * If the decision to cancel service is made after 10 am, You may still receive a normal service reminder prior to the cancellation notice.
* Cleanings will not be rescheduled more than one week prior to or after the original service date. This is to ensure the most regular service as possible moving into the spring.
* If temperatures or routing are not conducive for service within that 3-week time span, service will resume on the next regularly scheduled date. 
SNOW
* We do operate in light to mild snowfall but some conditions may result in delays or cancellation of service for the remainder of the day. You will be contacted if cleanings are canceled. 
LOW LIGHT CONDITIONS
**WE WORK IN THE DARK**
* Our trucks are equipped to provide a safe and efficient workspace in low light conditions. Along with the truck's exterior lighting, technicians wear headlamps to ensure a high level of quality control.
* Cleanings run from 7 a.m. until 7 p.m.
   * While our goal is to complete all cleanings before sundown, this is not always possible.
   * You will be notified by phone and/or email if service will not be completed for any reason. 
* Please keep can(s) visible from the street for cleaning if not notified of a cancellation. As always, can(s) will be brought up to the top of the drive after cleaning is complete.
**FOLLOW US ON FACEBOOK FOR SERVICE ANNOUNCEMENTS**


Thank you for taking the time to review these guidelines. They have been created to ensure the safety of our staff and equipment in the winter months. If you have any questions or concerns, please contact our office at (844) 726-2226 or email us at info@san-a-can.com.


WE WISH YOU A HAPPY AND HEALTHY HOLIDAY SEASON!!


Highest Regards, 


The San-A-Can Team